Privacy Policy

This is the Privacy Policy of Snaochat Video Chat App (“Snaochat”, “us”, “we”, "Service" or “our”) and is incorporated into and is subject to our Terms of Use which can be found here. In this Privacy Policy, we refer to our products and services as the “Service.” Please read on to learn more about our data handling practices. We respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data; in plain language, keeping legal and technical jargon to a minimum. Your privacy is at the core of the way we design and build our Services and products you know and love so that you can fully trust them and focus on building meaningful connections. Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Service. Your use of the Service signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use the Service.

Table of Contents

1. Controller

2. What Data We Collect

This Privacy Policy applies to websites, apps, and other services operated by us. We process personal data that you as a user of the Products make available to us, for example by using our Products and that users provide to us (“Data”).We can’t help you develop meaningful connections without some data about you, such as basic profile details and the types of people you’d like to meet. We also collect information generated as you use our services, for example, access logs, as well as information from third parties, like when you access our services through a social media account. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

2.1 Data You Provide to Us

* The data listed above is stored by us and associated with your account in our Services.

2.2. Data From Others

In addition to the information you provide us directly, we receive information about you from others or by automated means, including:

3. What We Use Your Data For

The main reason we use your information is to deliver and improve our Services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

4. How We Share Information

4.1 With Other Users:

4.2 With Our Service Providers and Partners:

4.3 When Required by Law:

4.4 To Enforce Legal Rights:

4.5 Monitor:

4.6 Change of Control:

5. Your Rights

6. Data Retention

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our Services, we implement a safety retention window of six months following account deletion unless there is a technical difficulty. During this period, some of your account information will be retained although the account will of course not be visible on the Services anymore. In practice, we delete or anonymize your information upon the deletion of your account (following the safety retention window) or after 5 years of continuous inactivity. An account is considered inactive when the Application of the Member has not established contact with Snaochat’s servers (including due to deactivation of the geolocation process), and the Member has not used the Application. In any event, the Account of a Premium Member is not considered inactive.

Unless:

Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.

Anonymized information about activity on our Services is retained for longer periods of time for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.

7. Data Protection and Security

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact Snaochatservice@gmail.com with any concerns.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately. We are not responsible for virus protection outside our service network. We are also not responsible for the damage or destruction of user data. We will pursue every detected attack by hackers, etc. under civil law and, if necessary, by the prosecution.

In case of a breach, we will notify; the EU representatives, our DPO and our users who were or potentially were affected by the breach within 72 hours of the attack. We will announce it on our webpage.

8. Children’s Privacy

Our Services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from our Services. If we do delete a Profile because you violated our no children rule, we may retain basic account and profile information to ensure that you do not try to get around our rules by creating a new profile.

9. International Transfer Policy

In order to provide the Services to you, we must transfer your data to our servers and process it there. By visiting or using our Services, you consent to the storage of your data on servers. If you are using the Services, you consent to the transfer, storage, and processing of your data. Specifically, personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and stored outside those areas.

That data is also processed outside of Switzerland and the EEA by our Snaochat companies, or our service providers, including to process transactions, facilitate payments and provide support services as described in Section 4 & 5. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Snaochat and its processors. We operate a global network of servers including in Germany, Netherlands, Turkey, and Canada. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place. If you want more information relating to the nature of the safeguards we have in place please email Snaochatservice@gmail.com.

10. Privacy Policy Changes

we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

11. Contact Us

If you have any questions regarding this privacy statement, the processing of your personal data, you can contact us directly. We are also available to you in the case of requests for information, requests or complaints:

E-MAIL: Snaochatservice@gmail.com